Desktops support Health management Emails management Peripheral devices support Router & switches management VPN & firewall administration Mobile devices management Cloud solutions Phone system (PBX) CCTV & biometric Server backup & restore and others
Regular IT infrastucture audit 24/7 server and network monitoring (capacity and performance) DR & continuity planning IT products procurement and supply Dedicated on-site engineer Dedicated account manager IT outsourcing
technopeak offers tailored IT AMC support packages based on the level of IT support and services your business require
Remote IT Support
Recommended for small companies
Onsite IT Support
Recommended for midsized companies
Integrated Onsite IT Support
Recommended for big companies
Fully Managed IT Support
Recommended for enterprises
*Monthly charges depends on number of computers (users), IT infrastructure (number of servers etc.) and calculates individually for each client
Order Basic Annual IT Support
Order Standard Annual IT Support
Order Enterprise Annual IT Support
Order Enterprise+ Annual IT Support
Dubai IT support services by technopeak based on SLA
SLA Standard Issues
SLA Critical System Issues
Proactive monitoring of all critical business systems
Response to all support requests*
Resolution target for support requests*
Onsite target when faults are not repairable remotely*
Advanced Encryption Standard (AES) algorithm to protect your credentials
We provide specific IT AMC support model for every customer to ensure your IT system is perfectly suited for your business.
We are focused on quality
Our quality statistics, period: last 30 days
Check your IT infrastructure - Get free IT audit by technopeak
Client's web portal
Proactive online monitoring of all critical systems
Our Management IT Team
35 high-qualified professionals with wide IT experience in Dubai
IT Projects Team Lead
IT AMC Team Lead
300+ customers in UAE trusted us their IT support
Asia Capital Reinsurance Group Pte. Ltd.
"We are truly please with the technopeak team's quick response, level of coordination, and the ability to resolve critical issues even on a non-business day. This is the kind of IT support we can rely on for all our business needs. So signing an annual service contract was a logical step."
UAS International Trip Support
"Whether it's buying license, network devices or services, seeking expert opinions or implementing new technology. technopeak is our first choice. They are fast, reliable, and have awesome offers. The perfect extension to our IT department."
My Business Consulting DMCC
"It was difficult to find an IT service provider for our unique business, but well worth the wait. We've worked with technopeak now for several years and trust their team to meet our IT needs. Throughout the years, technopeak has provided consistent quality solutions and service, helping our business to move forward. I can't say enough about the support staff. Always prompt, always professional and always proactive, the experts at technopeak take care of IT so we can take care of our business."
Auto Parts East Company FZCO
"technopeak was chosen as the major outstaffing contractor and equipment supplier when Auto Parts East Company FZCO was establishing business in UAE. Timely hardware and software delivery, and setup helped us to launch our projects without any delays and solve our IT issues properly. technopeak provides us with a quick and accurate response on our queries/issues/demands and helps us to maintain and improve our IT infrastructure according to our business needs"
EFM Management FZ LLC
"As our IT professional is based in the UK, we often have difficulties with the time difference. technopeak is always available within our operating hours and has a very fast response time to any issues that arise. technopeak has previously helped us with hardware and software issues and has also assisted with the purchase and set up of IT equipment. Our server is based outside of the UAE so occasionally if we have email or system issues this is out of our hands, however, in case we have any hardware issues technopeak are always available"
We manage IT maintenance support model perfectly-suited to your business