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20+ years of Worldwide Experience
in IT Support Services

We help to Reduce IT costs at least on 50% and Minimize Business Losses caused by IT Issues

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High-quality Annual IT Support Contract by First BIT
helps to reduce IT costs on 50% and minimize business downtime caused by IT Issues

Remote Support of Computers
Remote Support of Server infrastructure
Remote Support of PBX, CCTV
Remote 24x7
Remote Consulting and Trainings
IT Emergency visit
Monthly/Weekly Regular Maintenance Visits to Check Health of PC, Servers & Network Infrastructure
Desktops support
Health management
Emails management
Peripheral Devices support
Router & Switches management
VPN & Firewall administration
Mobile Devices management
Cloud Solutions
Phone System (PBX)
CCTV & Biometric
Server Backup & Restore
and others
Regular IT infrastucture audit
24/7 Server and Network monitoring (capacity and performance)
DR & Continuity planning
IT Products Procurement and Supply
Dedicated On-site Engineer
Dedicated Account Manager
IT Outsourcing
First BIT offers different tailored IT AMC support packages
based on the level of IT Support and Services your business require
Basic

Remote
IT Support
Recommended for
small companies
GET PRICE
Enterprise

Integrated Onsite
IT Support
Recommended for
big companies
GET PRICE
Enterprise +

Fully Managed
IT Support
Recommended for enterprises
GET PRICE
*Monthly charges depends on number of computers (users) and IT infrastructure (number of servers etc.) and calculates individually for each client
Order Basic Annual IT Support
Order Standard Annual IT Support
Order Enterprise Annual IT Support
Order Enterprise+ Annual IT Support
IT Support Services by First BIT based on SLA
SLA
Standard Issues
SLA
Critical System Issues
Proactive monitoring of all critical business systems
Response to all support requests*
30 minutes
15 minutes
Resolution target for support requests*
4 hours
2 hours
Onsite target when faults are not repairable remotely*
8 hours
4 hours
Advanced Encryption Standard (AES) algorithm to protect your credentials

Whatever Your needs we match IT AMC Support Model
perfectly-suited to Your Business

We are Focused on Quality
Our quality statistics, period: last 30 days

Check your IT Infrastructure - Get Free IT Audit by First BIT

Client's

WEB Portal

Proactive Online Monitoring
of all critical systems
Our Management IT Team
35 high-qualified professionals
with wide IT experience in Dubai
Alexander
IT Manager
Igor
IT projects Team Lead
Alexander
IT AMC Team Lead

300+ Customers in UAE Trusted Us Their IT Support


We manage IT AMC Support Model perfectly-suited to Your Business

+971 4 4396999
it@firstbit.ae

Office 2202, Smart Heights Tower, Tecom, Dubai
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